Privacy Policy

Your trust powers every solar decision we make.

At SunGrid EPC, we protect your personal information with the same care we bring to every rooftop installation. This policy explains what we collect, why we collect it, and how we keep it secure.

Effective Date: 10 January 2026 Last Updated: 10 January 2026

Quick Summary

  • We only collect information needed to provide quotes, installation, support, and legal compliance.
  • We use secure systems and restricted access to protect your data.
  • You can request access, correction, or deletion of your personal data anytime.

Overview

What this policy covers for every customer

This Privacy Policy applies to all visitors, leads, and customers using SunGrid EPC services for residential, commercial, and industrial solar projects. It covers data collected through our website, phone calls, quote forms, on-site surveys, and service interactions.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not submit personal information through our website or sales channels.

Data We Collect

Only the information needed to deliver your solar project

Contact Information

  • Full name
  • Phone number
  • Email address
  • Installation address

Project Information

  • Property type and roof details
  • Electricity usage and bill range
  • Preferred system size and budget
  • Net metering and subsidy requirements

Technical & Usage Data

  • IP address and browser type
  • Pages visited and session duration
  • Device and operating system details
  • Cookie preferences and analytics data

How We Use Data

Used to serve you, never to manipulate you

  • Prepare accurate solar proposals and savings estimates
  • Schedule surveys, installation, and maintenance support
  • Process payments, invoices, and warranty records
  • Send service updates and legally required notices
  • Improve website performance and customer experience

Data Sharing

When we may share your information

We do not sell your personal data. We may share limited data with trusted partners only when needed for project execution.

  • Installation teams and engineering partners
  • Payment processors and invoicing platforms
  • Government portals for subsidy or net-metering compliance
  • Legal authorities when required by law

Security & Retention

Protected with practical safeguards and limited retention

Security Measures

  • Access controls for internal systems
  • Encrypted communication where applicable
  • Periodic monitoring and vendor checks

Retention Policy

  • Data retained only as long as needed for service and legal obligations
  • Inactive lead records are periodically reviewed and removed
  • You may request deletion where legally permitted

Your Rights

You remain in control of your personal information

Access & Correction

You can request a copy of your personal data and ask us to correct inaccurate or incomplete information.

Deletion & Restriction

You may request deletion or restricted processing of your data, subject to legal and contractual requirements.

Marketing Preferences

You can opt out of promotional communication anytime while still receiving essential service updates.

Complaint Support

If you have concerns, contact us first and we will work quickly to resolve your privacy issue.

Cookies

How cookies improve your browsing experience

We use essential and analytics cookies to keep the website secure, understand visitor behavior, and improve page performance. We do not use cookies to profile sensitive personal behavior.

You can manage cookie preferences through your browser settings. Disabling some cookies may affect website functionality.

Contact Us

Questions about privacy? We’re here to help.

For privacy requests, corrections, or deletion inquiries, contact our support team:

Email

privacy@sungridepc.com

Phone

+91 90000 12345

Office

SunGrid EPC, Hyderabad, India